Nope, the door on the model 25 can't fall off, unless the hinge keeper is disengaged and if it was the door would of fallen off as soon as it opened. Better report this though, if you haven't already.
Actually the doors CAN fall off, I know of three Model 25's with doors COMPLETELY off in Denver. It will just take a while. The latch isn't perfect and after enough vibration it CAN fall off.
They will fall off overtime. It doesn't have to be right when the door is opened. The doors on the ones here seem to latch well, but some will come unlatched and if it's windy enough, they'll come unhinged....
Yeah it seemed like all they had to do was close the door. Unless the door wouldn't close or something. Or maybe they discovered another issue with the light.
Same here. Most of the ones without doors are M250's. When I report them, the entire fixture is usually replaced. BTW I drove past the replacement HPS fixture tonight - it is INSANELY bright...