I should of clarified that, I didn't see it happen but I saw the aftermath - the outer jacket was broken! The highbay had also been unplugged from the twist lock receptacle for some reason, why they didn't replace the lamp while they where up there is beyond me
Well the store usually replaces the lamps very quickly when the go out, but I get the feeling it is done by the store staff, my guess is they figured something is wrong with the fixture and they will (possibly already have) get an electrician to look at it.
Some stores built about two years ago had PMH highbays, then randomly a couple months later fluorescent ones took over. I wonder why they just didn't put up the fluorescent ones in the first place. The Best Buys here are still HID too.